At OWC Vendor, customer satisfaction is important to us. This Refund Policy explains how refund requests are handled for purchases made through our platform.
Refunds may be considered in the following situations:
• Payment was successfully completed but the order was not delivered.
• Duplicate payment was made for the same order due to a system error.
• A technical issue on our platform prevented successful order fulfillment.
Refunds will not be provided where:
• The data bundle has already been successfully delivered.
• An incorrect phone number was provided by the customer.
• The customer selected the wrong bundle or order details.
• The issue resulted from circumstances beyond our control after successful delivery.
All refund requests are reviewed individually. Customers may be required to provide transaction details, order information, or proof of payment to assist with the investigation.
Approved refunds will be processed within a reasonable period depending on the payment method used and the payment provider's procedures.
For refund-related enquiries, please contact our support team:
Phone: +233 534183589
WhatsApp: +233 534183589
Email: owcvendor@gmail.com